Most computer users, including business owners and managers, know that while computers are incredibly useful, they can pose a security risk. While a security breach for personal users can be serious, it is potentially even more so for businesses. This is why, when it comes to company use, those in charge want to make sure that their systems are secure. The problem is that this is seen to be not only expensive but a drain on time and other valuable resources. In truth though it doesn't have to be.

Here are five low-cost things you can do to ensure that your business is secure.

1. Communication is key Many companies take adequate steps to ensure that their systems are adequately protected. The thing is, many security breaches come from within the company. If your employees keep passwords written on pieces of paper that they leave lying around their desks, this is a security issue. It is a good idea to agree with employees where to keep important information and ensure they follow these rules.

Beyond that, if you implement security changes or new systems e.g., new virus scanning software, it is important that you talk to your staff to ensure they know how the system works and how they can use it. You would be surprised at how much effective communication can help to minimize security issues, and best of all? It's free!

2. Educate your staff One of the more common security issues comes from spam and malware found in emails. It is a good idea to educate your staff on how to spot these different types of emails and other malicious websites, as well as how to avoid them.

It is worthwhile ensuring that your employees know their roles when it comes to security too. If you have a secretary who you believe is responsible for ensuring the office is locked at the end of the night, take steps to ensure that this person understands their responsibilities. The same goes for computers your staff use: If they are responsible for conducting security scans let them know this. While this may take some time, the cost is low to free.

3. Keep track of your keys To ensure the security of your IT systems and your physical office, you should keep control of your keys. That is, both the physical keys and those associated with your software (the codes you enter to verify software and unlock full versions).

Keep track of which staff members have a key to the office and if possible number them. The goal here is to know where your keys are at any given time, and if a staff member changes employers make sure you ask for them back.

Many software keys or licenses are single use only. If you invest in software and an employees steals this along with the key, you will likely have to purchase the software again. A good tip is to keep software keys secure and separate from the software itself. The best part about this step is that the cost of doing this is minimal.

4. Keep your software updated Hackers can be a lazy bunch. They will often target those with out of date software, because it's usually easier to hack. To reduce the chance of being hacked, you should take steps to ensure that your software is up-to-date. This includes your virus and malware scanners, as well as browsers and even software you don't use.

Get your staff to perform a 'software audit' on their computers on a regular basis. This means going through their computer and properly uninstalling software that they don't use, while also taking time to ensure their system is completely updated. This step is easy to implement and will cost you next to nothing.

5. Keep important systems off site Many small to medium businesses keep their servers on site. While this is convenient as your systems are right there and easily accessible, this could also create a security issue. One way to minimize this is to work with an IT partner who can host your systems or servers off site or in the cloud. While this involves some cost, working with an IT partner could save you profits and productivity in the long run, as good providers will ensure that your systems are secure and working properly.

If you are looking to make your systems more secure, please contact us today. We may have a solution that will work for your business.

Disasters come in all shapes and sizes and for businesses they can range from massive catastrophes to less severe but still damaging ones, such as dropping an external hard drive that contains vital backups. Regardless of the what type of problem you are dealing with, it pays to be prepared beforehand. One way to do this is to have a backup solution in place. Many experts recommend you use an offsite backup strategy, but the question we often get is, "why"?

Here are five benefits and a definition of offsite backup.

Offsite backup defined The definition of offsite backup can be a bit difficult to nail down, as when many IT providers talk about this idea they are usually referring to one of a number of different kinds of backup. The key idea revolving around offsite backup is that your company's data and backups are sent out of your physical location(s). In other words, your backups are not stored in your office or building.

Offsite backup is usually done in one of two ways:

1. Physical transport - This can range from something as simple as copying important files onto a removable hard drive and storing this in another location, to backing up entire systems on tape and storing them off site.
2. Remote backup - This is a more modern approach to data backup, whereby your data and files are stored on servers located off site. This form of backup is commonly referred to as 'cloud backup'.

Benefits of remote backup

1. It's more reliable The major benefit of remote backup is that it can be automated. Your files are updated on a daily basis, or you can set the time for the update. Because these solutions work over the Internet, you will be able to recover files quickly. Beyond that, the servers that offer this solution are often located in numerous locations, which ensures that your backups are always available, even if one server crashes.

2. It reduces workload Traditional backup solutions require a person, whether you or an IT professional, to manually back up or copy files. This can take a long time, and will take you away from your normal job. Many remote backup solutions can be initiated at the click of a mouse after setup, or can be scheduled for when you aren't in the office.

3. It's easy to set up Backup solutions are managed by an IT partner who can work with you to set up which files and data to back up. Other solutions can be set up with a few clicks and even automated, so you can rest assured that your data is backed up and up-to-date.

4. It's secure Most backup providers store their servers in secure locations, meaning that your data is physically secure. To ensure that backup data is transmitted securely, most solutions use advanced encryption tools to keep data secure.

5. It will save money If you have numerous computers with large amounts of data that you back up regularly, you know that physical storage solutions can be costly. The majority of remote backup solutions are billed on a monthly-basis and support a near unlimited amount of backup space. If your company operates in an industry where backups are mandatory, or you have a large amount of files to back up, these options will save you money.

If you are interested in learning more about how offsite, remote backup can help ensure that your business is ready for disaster recovery, please contact us today.

E-commerce has become one of the largest arms of the Internet. Almost every company with a store has an online version where people can buy items from the comfort of their home or office. To date, the most common payment method has been credit cards, but the idea of e-wallets has started to take off. One service leading this trend is Google Wallet, which has recently introduced a new and useful, feature.

The new Google Wallet feature introduces the ability to send money as a Gmail attachment. Before we get into the update however, here is an overview of what Google Wallet is about.

What is Google Wallet? The whole idea of Google Wallet is to provide you with an online 'wallet' that stores your payment information, (credit card, bank account numbers, and address), in the cloud. This is linked to your Google account. This service can be used across multiple devices, including your Android smartphone and tablet, and desktop browser.

Google Wallet has two main focuses - online and instore shopping. If you have the mobile app and a specific phone, you can use it to pay for items at stores that support this by simply tapping your phone on a terminal; no need to carry your physical credit or debit card. When you are shopping online, you can also click the Google Wallet button on supporting sites and your payment information, including your address, will be automatically added.

At the moment, the mobile app only works in the US, with no word on when it will be rolled out to other countries. The online version however is supported in the countries listed here.

Send money using Gmail Google recently introduced a new function for Google Wallet which could prove to be useful. Gmail users in the US can now, (or will soon), have the ability to send money to others by simply using an email attachment.

If you already have a Google Wallet account, you can hover over the paperclip icon at the bottom of the compose message window in Gmail, and select the $ icon. You can then select the amount of money to attach. The email recipient will be able to claim the money, as long as they also have a Google Wallet account.

This feature is free for users who have linked their bank account to Google Wallet, or have an available balance. If you use a credit card, there is a charge of 2.9% per transaction.

Is this a good idea for businesses? If your company has an online store or processes payments online, having a Google Wallet account could be a good idea, as it gives your customers another way to pay for their purchases.

The major downside though is that you need to have a Google Wallet account to receive money, and it is only for users in the US. This limits current usability, especially if you have customers outside of the US.

A common issue many companies focus on is how secure these transactions are. Google has noted that transactions are secure and can be monitored easily from the online version of Wallet. From what we can see, it may be a good idea to actually hold off supporting or accepting payment through email until this service has been out for a few months. It is highly likely that Google will push this functionality to more customers which will give you more time to prepare and ensure that payment through email is something your company could use.

If you would like to learn more about Google Wallet and how it could fit into your business, please contact us today.

Disasters come in all shapes and sizes, from losing a day’s worth of data to floods or fires that can harm whole cities. Because they are so unpredictable in nature, it can often be hard to prepare your business for the inevitable. However, businesses aren’t at a total loss if they have Business Continuity Plans that can help them through any disaster.

Some companies are hesitant to adopt a Business Continuity Plan (BCP) because of the perceived costs and complexity involved. We won’t deny that plans are usually on the complex side, but there are good reasons as to why your company should adopt one. Here’s five.

1. Your business will be seen as more valuable
Banks, venture capitalists and other investors tend to air on the side of caution, and as such will usually look to businesses that appear to be stable as more viable investment vehicles. Companies with a BCP are often seen to be more valuable, as they can address diverse situations better than those without. As a result, they will make the investor more money over time.

2. Compliance
Big companies in a number of industries have had continuity plans for years and many have started to look for suppliers/vendors with continuity plans. Beyond that, some industries and government bodies have made BCP a requirement. If you are a vendor, supplier or even in specific industries, it is a good idea to have one in order for business to run smoothly.

3. Potentially lower insurance premiums
Operating a business is filled with risks, and business managers are often looking for ways to minimize it. One way includes the purchase of insurance – many industries and situations require you to carry it. Generally, insurance providers will give more favorable rates to companies that take steps to minimize risk. A solid BCP will go a long way in showcasing how risk-averse your company is, which could lead to lower rates or at the very least, stable rates.

4. More efficient communication
Developing a BCP involves constant, company-wide communication in order for it to be successful. For many businesses, this involves collaboration between team members who don’t normally work together on a regular basis.

A BCP also fosters communication plans during disasters, both within the organization – most employees have a role, and will need to work together to pull through – and outside – customers, suppliers and other stakeholders will be contacting you. If your employees know how to communicate what needs to be done, effects of the disaster will be minimized.

5. Survival
Recent natural disasters around the globe have highlighted that businesses without a plan will most likely be forced out of business. Having a BCP will minimize the chances of this, while preparing your business for survival.

If you are looking to implement a business continuity plan, or improve on an already existing one, please contact us today. We may have a solution for you.

To many Google fans, the tech company’s I/O conference held in mid May is the best time of the year. It is at this conference that Google introduces new products and updates to existing services. One of the bigger updates announced at this year’s conference is that Google Maps is getting a new look, one that could have a big impact on your business.

Here is an overview of the upcoming change to Google Maps and what it could mean for your business.

What’s changed?
The new version of Maps aims to bring a more personal map to users. It is currently an invite only update, but Google has noted that all users will be updated sometime between August and November this year.

The first thing you will notice when you see the new layout is that the maps themselves have been visually updated. Major roadways are now highlighted, while smaller roads are muted. This generally makes the map look less cluttered and easier to read. In truth, it looks a lot closer to the mobile app. Beyond that, Google Earth has been integrated into this new version of Maps.

While the new maps are easier to read, the biggest change is to the overall layout. In the existing Maps, when you search for a business or location a bar on the left of the screen displays search results and highlights businesses on the map with pins. The new version does away with the results bar and instead provides a drop-down card with businesses and locations shown as red dots on the map.

How the new Maps will work
Google has made the new Maps more dynamic. In the current version, when you search or simply look at a map everybody sees the same results and a static map is shown to all users. In the new version, the map will be different for each user. Search results and identified businesses will be different based on your preferences, reviews, friends and search history.

Beyond that, the map itself is highly flexible. If you click on a business or landmark, it will change to show you similar businesses in the area, with closely related businesses bolded and popping out at you. Clicking on a bolded business will bring up a card on the left of the window with more information, including contact details, reviews, Street View, 360 Panoramas, (if available), and photos. Clicking on the card will open the business’s Google+ page.

What does this mean for my business?
The most important factor to note about the new Google Maps is that Google has made your Google+ page an incredibly important part of your online presence. When a user searches for a business on Google Maps, they will be able to filter results based on top reviews and their Circles. What this means for you is that if you have had some less than positive reviews, or don’t have a Google+ presence, your business will show up lower on search results, or may not even register on some personalized maps.

Essentially, Google wants to promote quality businesses that have an active presence on Google+. If you haven’t been focusing on your Google+ profile, it is time to start doing so. You should ensure that your information is correct and up-to-date, and that you are posting content on a regular basis. You will also need to build up your contacts and encourage customers to review your business on Google+.

While the new version of Maps won’t be out for a few months yet, it is wise to get ready for it today. If you would like to learn more about the changes and how you can prepare for these, please get in touch with us.

One of the more common security issues revolves around the passwords you use to access various Internet sites, your computer, and even your work systems. Chances are, you don’t use the same password for all these different systems and accounts. While this increases the chance of your private information and files remaining secure, it can be a pain to remember so many passwords. That’s why a password management system is helpful. The question is, which kind?

Below is a brief overview of the four types of password management system you can use.

1. Cloud or Internet-based
These systems are usually cloud based and accessed through an app or browser plugin. Apps ordinarily store your passwords, or generate one to use, and will automatically apply this when you visit a site that requires a password. These systems are great for breaking the one password habit, However, because they store all of your passwords in one place, they could become a target for hackers.

2. Cloud or Internet-based with two-factor authentication
The next step up from the cloud-based password management system is one that supports two-factor authentication. Your passwords are still stored in the cloud, but you will need to provide another piece of information before you can access sites.

The interesting thing is that many of the cloud based password systems actually offer this in their premium offerings. So, not only do you get better password protection, but it’s with the same system meaning you likely won’t have to switch.

The cloud based systems are a good idea if you use more than one system on a regular basis and if you work from outside of the office.

3. Computer-based
Computer-based password management systems are similar to the cloud versions, only the passwords are stored on your computer, and accessed using a master password. Because many hackers usually don’t go after individual hard drives – they have to get through your network and then find the program and try to break the password – the chances of your passwords being exposed are minimized.

The only problem with systems like these is that you normally have to log in for the service to work. If you forget to log out and someone walks by, they will be able to access everything. However, for the manager who wants a secure system, this is a better option than the cloud based versions.

4. USB-based
There are a number of USB devices that have a smart card in them that can store passwords. When you plug in the USB to your computer, the software on the USB can input the stored passwords when needed. These devices are typically more expensive, with some costing as much as USD$100, but they offer the highest amount of security as your passwords are kept with you.

The main downside to these devices is that they aren’t the biggest and are usually about the size of a standard USB stick. This means that they are easier to lose, making getting your passwords back even tougher.

If you are looking for a better way to keep track of your passwords, please contact us today to see how we can help.

With the rise of the Internet and social media, it’s now expected that many more companies have an Internet identity. Be it a website or social media, you can guarantee that your customers are looking for you online. While having an online presence is positive, it can also open you up to negative feedback, which can ruin, or at least damage, your company’s reputation and brand. Therefore, it is important that you practice some form of reputation management.

Here are five reputation management practices you can employ to better manage your online brand.

1. Don’t remove negative content
If you see a negative comment or post online it may be your first impulse to delete it. This isn’t necessarily advisable, as the main rule about the Internet is that nothing ever goes away. If you delete negative comments on a regular basis, customers could notice and this may lead to them losing trust in your company and ultimately, to lost sales.

What you should be doing is replying instead and encouraging any users who complain online or make criticizing posts to contact you directly, or through a more private medium like email. That being said, if you see malicious posts or content that is posted just to incite a negative reaction (trolling), there is nothing wrong in deleting. Just make sure to acknowledge this by posting a warning that states something along the lines of: “Please note, malicious content will be deleted.”

2. Address complaints promptly
You should have someone monitoring your online platforms for complaints or negative feedback, so that you can respond promptly. This will also show customers that you actually use your platforms and are willing to engage. If you do not take steps to address negative material, you could be sending the message that you don’t care enough about customers, which could drive them away.

3. Provide people with a place to complain
Being proactive is important when it comes to reputation management. Instead of waiting for complaints to be posted on various review sites, blogs or even social media, which are all out of your control, why not provide a place that you can control, for all types of feedback.

Having an easy to see form, forum or other similar area on your website, where customers can interact with you, could go a long way in helping limit where complaints pop up. If you are in control then you’re more likely to see complaints sooner and better able to answer them quickly too.

4. Ensure colleagues and staff are all on the same page
Two things that turn almost customers off of a brand are a company that isn’t organized and being told different things by different people within the same company. If you have more than one staff member managing your online reputation you need to ensure everyone is on the same page. If a client asks a question they should get one answer and if there is a complaint there should be one response or person handling it.

It is a good idea to establish how to deal with complaints, who will deal with them and when they will be dealt with, and communicate this with all staff, not just those handling your online presence. A unified procedure could go a long way in minimizing the harm negative feedback can cause.

5. Monitor online activity
We don’t mean monitor the activity of your employees, we mean take a look at the different communication channels used by your customers and the public at large. If your business relies on reviews, simply monitoring your own profiles and website isn’t enough. Many customers complain on review sites like Yelp, Ripoff Report, or their own blogs. Taking time to search for, and browse these sites could help you gauge the general perception of your company. If you see an increasing number of negative reviews for example, you know it is time to look at what needs to be improved.

Having a well managed online reputation won’t guarantee new customers will come flooding in the door, but it can help decrease customers from going out the door, taking valuable sales with them. If you would like to learn more about reputation management please contact us today.

For Google fans, the middle of May has become one of the most looked forward to times of the year. That's when Google hosts their yearly conference, I/O, covering all things Google. Last year, 2012 saw the announcement of the incredibly popular Nexus 7 tablet, along with a number of new services and a new version of Android. Now that this year's I/O is over, many business owners are wondering what new products and features Google will be releasing during 2013.

Here's an overview of the four most interesting and potentially useful products for businesses that were introduced at I/O:

Google+ is set to explode (in a good way!) During the I/O Keynote, Google unveiled a new version of Google+, with a whopping 41 new features. This includes a revamped layout and a new pictures function that makes sharing and editing content even easier. The menu bar, (vertical bar on the left side of the window), has also been changed and looks great.

What's interesting is Google launched the updated Google+ almost as soon as the event finished. If you haven't logged in since May 15, do so and you should be given a tour of all the different changes.

It's time for Hangouts It's long been rumored that Google has been working on a way to merge all chat apps into a single platform. At the Keynote on May 15, Google announced an update to Hangouts, their video messaging platform on Google+.

Hangouts is now the main chat app and is integrated across Gmail, Google+, Android, iOS and your desktop. It replaces all previous chat apps with one centralized app that has video and group chat for up to 10 people, emoticons, and syncs messages across all platforms. This is great for businesses, especially if you have colleagues on the road using different devices. They can join in the conversation without any compatibility issues.

You should be able to upgrade to Hangouts by clicking on your picture in Gmail. For mobile devices simply update the Google Chat app you have installed and it should automatically upgrade to Hangouts.

Desktop search gets conversational Conversational search has become a popular tool on mobile devices, and it's now integrated with the desktop version of Google Search. If you have a microphone on your computer, you could use your voice to search on Google, instead of spelling out words, by pressing the Microphone symbol in the search bar.

At the I/O Keynote Google previewed an upcoming upgrade to voice search: Conversational search. This means you will be able to ask Google Search questions using a natural form of conversation. For example, if you are going to a conference in San Diego, you can simply ask Google: "What will the weather be like in San Diego next week?" Google will then provide the weather forecast. Beyond that, the voice search will always be on, so you can initiate a search by simply saying, "OK Google", and then asking your question.

This change from a keyword oriented to vocally induced search could change the way we search for businesses. Business owners will have to think about what questions people will ask when looking for certain types of companies, and develop keywords accordingly. While keyword search might be on the way out, the reality is that this is still important, even if natural sounding spoken searches are set to increase.

Google Maps gets a facelift Possibly the biggest announcement, for businesses at least, is that Google Maps has been re-engineered. The current version is static, so every user sees the same map and businesses when they search. The new Google Maps has been visually updated and is being billed as a personal experience. The map learns about you over time, and will highlight places based on what you are looking for, your previous search history and recommendations. From what we can see, the new Maps will be out sometime in August, but you can sign up to use it here.

This development could influence the way you use not only Google's services but also what services you use. Because it looks like results and recommendations shown on the maps will be heavily based off of reviews which are connected to your Google+ profile, you will probably have to pay more attention to Google+. We will cover more about this change in next week's Google article, so stay tuned.

If you would like to learn more about the changes Google has recently announced please contact us today.

Possibly the main key to the astounding success of the tablet, and indeed the smartphone, is the app. Apps allow users to do pretty much anything from listen to music, surf the Internet, pay bills or even play games; they give a smart device its functionality. For the various mobile platforms, the main place to get these apps is the app store. Android users have Google Play, which has recently undergone a revamp.

Here’s an overview of the new Google Play layout which was introduced May 15, along with some tips on how you can get the most out of it.

The new layout
When you first open the updated app you will notice that there is now a series of buttons under the search bar. These colorful buttons will bring you to the different services associated with Google Play. For example, in the US there is now a button for: Movies & TV, Books, Games, Music, Magazines and Apps. Tapping on each will take you to the different stores. i.e., Apps will take you to the Apps section of the Play store.

Each section of Play now has an expanded layout, with three (two for phones) apps/books/albums per row. Just below the search bar is a horizontal menu bar that you can swipe left or right to see different options. For example, on the Apps section you will see the different app categories like Home, Top Paid, Top Free, etc. Swiping to the left will bring up more app categories.

Each app is now shown in its own card with a larger picture, the name, rating and price. Tapping on an app will open a new window that shows more information about that specific app. All apps now have integration with Google+ meaning that if a friend +1′s the app, their profile picture will show up in the app’s information.

Probably the biggest update, aside from the improved layout, is Google Play will now notify you when there is a large app update, if you are connected to mobile data. This is really useful, especially if you have a limited amount of data.

How to use the new Play store
While the idea and basic use of Google Play hasn’t changed, it may be harder to find some information, or to figure out how to use it at first. Here’s an overview of how to use the new Play store:

Installing apps
You can either tap the Apps button from the landing page of the Play store to look for apps, or type the name or type of app you’re looking for in the search bar. Once you find the right app, tap on it to bring up the information screen. Pressing Install at the top of the window will open the App permissions window. Tap Accept and the app will download and install. If it costs money, you will first be asked to select a method of payment before you are able to download.

Find what apps you have installed
Searching your tablet for apps you have installed can be a be a chore. Luckily Google Play keeps a record of all apps you have installed. To see your apps:

1. Open Google Play.
2. Press the three vertical grey squares in the top right of the window.
3. Select My apps.
4. You can tap on an app to bring up more information about it, and uninstall it by tapping Uninstall.

Tinker with your settings
We recommend that you take a minute and ensure your settings meet your requirements. You can access Google Play’s settings by:

1. Opening Google Play.
2. Pressing the three vertical grey squares in the top right of the window.
3. Selecting Settings.

It is a good idea to tap on Auto-update apps and set it to Auto-update apps over Wi-Fi only. This will ensure that you are not using mobile data to download updates. If you have a credit card linked with your Google account, it is a good idea to set a password to restrict purchases. Simply tap on Password from the Settings menu and enter a password.

Overall, this update makes the Google Play store look inviting, and easier to use. If you would like to learn more about how an Android tablet or device can be used in your organization, contact us today.

It wasn't that long ago when video calls were only seen in cartoons and sci-fi. These days, video calls are seen to be a normal part of the various forms of communication at a business's disposal. One of the newer video platforms is integrated into Google Hangouts, Google's integrated chat platform that allows small businesses like yours chat and host video chats with up to 10 participants. Hangouts is still so new that it can be hard to figure out how your business could use it.

Below are four ways you or your business could use the video conferencing capabilities of Google Hangouts.

1. Provide customer support If you have a product or service, you have likely had clients contact you with questions or concerns. When customers are having problems, they normally prefer to talk face-to-face with a real person. The problem is, you may not be where your customers are, or they may not be able to reach you.

Hangouts provides you with an ideal channel where customers can contact you, see your face and discuss problems they may be having.

2. Product demonstrations Have a product that customers have been asking how to use, or would like to know more about? Why not host a Hangout? This is a great platform that allows you and up to 10 customers to interact. You can show them how the product works, how it can help them and answer questions all face-to-face. If a participant would like to learn more, you can then host a one-on-one Hangout.

3. Conduct team meetings There are two useful Hangouts features that could be a boon to productivity. The first is the ability to share your screen with participants and the other is built in compatibility with productivity apps like Google Drive. This allows you and your team to collaborate on a document, spreadsheet or even presentation.

Hosting a Hangout is also great if you or a teammate is away. You can still work together because Hangouts is now Google's main chat app with integration across desktop and mobile devices. As long as you have an Internet connection, and a device with a camera you can join a Hangout. Imagine having someone out in the field with a tablet talking to colleagues who are on their desktops. This will make your team and company more productive.

4. Launch a new product or service Google Hangouts allows you to live stream events on both Google+ and YouTube. This could be useful if you are launching a new product, or service and want to enable people who can't make it to the event to take part. You can even record the event so people can watch it later.

While still relatively new, video conferencing and webinars are quickly becoming one of the most popular ways for small businesses to really connect with their customers regardless of their location. If you are looking to learn more about Google Hangouts and how they could be used in your business, please contact us today.