Home > Services > Large Business/Organisation

Large Business/Organisation

Does your IT staff need a boost?
Need "outside the square" thinking?

Schools and businesses who have their own IT staff have benefited from Techware's broad IT experience. Techware have collaborated with these organisations in projects, IT operations and various support roles.

Case Study One | Private College in Melbourne
A private college have two dedicated IT staff to manage 250 computers and 8 servers. The IT staff were excellent desktop support technicians and were able to check remedial server functions but lack the know how to resolve server issues and unable to keep the server running smoothly.

The college engaged with Techware to provide complete management and support for eight servers. Techware provided a 24 hour monitor and unlimited onsite and remote support with 1hr guaranteed response time.

Benefit
With the inception of Techware IT Management; the IT staff at the college are able to concerntrate on user desktop issues; keeping the staff and students happy while Techware manage the reliability and performance of the servers. A perfect fit!

Case Study Two | Company A
Company A has a team of three IT staff who manages a multi-site network of 180 computers. Company A receive computers from many unhappy computer users about support issues not followed through (and even forgotten) and server backup not checked. Overall it was poorly managed IT department.

Company A engaged with Techware to assist in finding ways to improve the management of their IT staff and systems. Techware provided the utilisation of two software system:

1. Onsite Management Software
- 24hr Monitor/Alert Server Hardware & Software
- 24hr Monitor/Alert Firewall
- 24hr/Alert Security Monitor
- 24hr Backup and AntiVirus Check
- Asset Management
- Reporting

2. Downstream IT
Utilising Techware's downstream ERP to manage staff, manage IT documents, manage incidents and work flow.

Benefit
Computer users are happier
IT staff became much more efficient
All work and expenses are recorded
Resources are better utilised

FOR MORE INFORMATION, email large@techware.com.au