"I want to use VOIP on my current phone system"

A VOIP Gateway is a hassle free way to help you take advantage of VOIP on your current telephone system.

Figure 1. Converged Network with Gateway (Click on picture for larger view)

What you can expect (refer to Figure 1)?

1. Reduce Cost
   Make long distant calls on low internet rates such as 10c anywhere in Australia un-timed, 3c/min to US, UK, China, etc (rates vary by ITSPs)
2. Flexible Extensions IP phones can be utilise as a additional telephone extension within the company which will save your business the cost of expensive legacy telephone handsets.
Easy to use Staff will utilise the same handset on the existing telephone system and therefore usability will be seamless
3. Low cost deployment No change to the telephone system

*VOIP Gateway may not work on older telephone system

While many telephone systems claim to be VOIP enabled (by adding a module), some fail to produce some important features. A good entry point to VOIP should have the following:

1. Communicate with SIP (Sesssion Initiation Protocol)
2. An open standard so the VOIP system should be able to communicate with devices other than its own brand
3. Communicate with an ITSP (Internet Telephone Service Provider)

"I want to use VOIP and replace my phone system (IP PBX)"

While VOIP gateways and add-ons provide some benefits of VOIP technology, the IPPBX will improve your business operations and overall bottom line.

Figure 2. Converged Network with IPPBX for One Office (Click on picture for larger view)

What can you expect (refer to Figure 2)?

1. Reduce Cost
   Make long distant calls on low internet rates such as 10c anywhere in Australia un-timed, 3c/min to US, UK, China, etc (rates vary by ITSPs).
2. Improve Productivity
   Staff working at home can utilise their IP handset or their PC to communicate to office workers. This means that staff at home can experience a complete office experience from home while bypassing the telco call cost
3. Improve Customer Service
   Whether the staff is available, in a meeting, out of office, not available or out for lunch. Knowing employee status provides a powerful tool to appropriately respond customer calls.
4. Improve Resource Management
   Instant access to staff member irrespective of location
5. Easy install
   Only two physical connections is require to physically connection the IP PBX; one to the telephone line and one to the data network switch.