Genuine medical IT experience
Years of supporting general practices, specialist rooms, and allied health providers across Melbourne. We understand patient privacy, appointment pressure, and the moments when downtime simply isn’t an option.
Best Practice IT Support for Clinics and Medical Practices
Techware provides independent IT support for medical practices that use Best Practice Software products, including Bp Premier.
We support the systems that keep Best Practice running day to day, from workstations, servers, cloud, and on-premise environments to backups, updates, integrations, and troubleshooting.
We help general practices, specialist rooms, allied health providers, and medical centres keep their Best Practice environment stable, secure, and ready for daily patient care.
Let’s TalkWhat is Best Practice Software?
Best Practice Software is used by over 6,000 healthcare clinics across Australia to manage clinical records, appointments, billing, and day-to-day practice operations.
Products like Bp Premier are used by general practices, specialist clinics, and allied health providers to support patient care and administrative workflows.
These systems rely on a stable IT environment to run effectively across multiple users, devices, and locations. Issues with performance, access, integrations, or infrastructure can affect how your team uses Best Practice day-to-day.
Independent Best Practice Software support
Techware is an independent IT support provider. We are not Best Practice Software, and we are not affiliated with the vendor. Our role is to support the technology around your Best Practice setup.
That includes computers, servers, networks, backups, printers, scanners, secure access, updates, integrations, and the day-to-day technical issues that can slow your team down.
Many practices need more than software vendor support. They need someone who can look at the full IT setup and fix the cause of the problem, not just the symptom - that's where we come in.
Best Practice Software Products We Support
Techware provides IT support for practices using Bp Premier. We support the systems these products rely on, including workstations, servers, cloud and on-premises setups, backups, networks, printers, scanners, user access, updates, and connected healthcare systems.
We help general practices, specialist clinics, and allied health providers with performance issues, access problems, integration faults, and system stability.
What we support
We can help with:
- Best Practice installation and setup
- Cloud and on-premise environment support
- Workstation and server support
- User access and permissions
- Software updates
- Performance and database access issues
- Backup and recovery checks
- Printer and scanner issues
- Network and connectivity problems
- Cyber Security
- Remote support across Australia, with IT support in Melbourne available for local practices
What our Best Practice IT support covers
Seven core areas of focus that keep Best Practice running smoothly across your clinic — from the first installthrough every update, backup, and integration.
Installation and Setup
Setting up Best Practice correctly from the start can save your practice from slow systems, access problems, and support issues later. We help with workstation setup, server checks, database access, user permissions, printers, scanners, and network connections.
Cloud and On-Premise Best Practice Support
Best Practice environments can run on on-premise servers, hosted platforms, cloud-based systems, or a mix of setups across multiple locations. Techware supports the IT requirements around your Best Practice environment, including server performance, remote access, user permissions, workstation setup, backups, security, and network reliability. If your practice is planning to move from an on-premise setup to a hosted or cloud environment, we can review the risks, technical requirements, and support needs before changes are made.
Best Practice Troubleshooting
If Best Practice is slow, freezing, crashing, or failing to connect, we can investigate the wider IT environment to find the cause. Common causes may include network issues, workstation problems, server load, backup conflicts, storage limits, or poor configuration.
Software Updates and System Checks
Updates need to be planned carefully in a medical practice. We help prepare your systems, check backups, confirm workstation access, and reduce disruption during update work.
Data Backup and Recovery Support
Your practice data needs reliable backup protection. We can review your backup process, check recovery options, and help reduce the risk of data loss from hardware failure, user error, or system issues.
Integrations and Connected Systems
Best Practice often works alongside other systems in a practice. We help support the IT side of connected tools. If an integration stops working, we can check the workstation, server, network, certificate, access, and configuration issues that may be affecting the connection.
Ongoing Medical IT Support
Some practices only call when something breaks. Others prefer scheduled checks and proactive support. We can help with both. Our managed IT services cover monitoring, updates, user support, security checks, backup checks, and general medical IT help.
Common Best Practice Software issues we help fix
BBest Practice problems are not always caused by the software itself. Many issues come from the surrounding IT setup. We help practices investigate and fix issues such as:
Best Practice running slowly
Staff unable to log in
Workstations losing connection
Printing problems
Scanning problems
Pathology download issues
Medicare claiming connection
Backup failures
Server performance problems
New workstation setup
Remote access problems
Update errors
Database access issues
User permission errors
Secure messaging failures
Network drop-outs
Security, Privacy, and Healthcare Compliance Support
Medical practices handle sensitive health information, so Best Practice IT support needs to cover privacy, access control, backups, security, and accreditation needs.
Techware helps practices strengthen their IT environment in line with Australian healthcare security expectations. This covers RACGP Standards, the Privacy Act 1988, Australian Privacy Principles, My Health Record access requirements, and Notifiable Data Breaches scheme awareness.
We assist with practical IT controls like user access reviews, device security, backup checks, secure remote access, workstation management, software update planning, and documentation to support practice accreditation.
For practices preparing for accreditation, Techware can help with IT evidence and documentation that may support AGPAL, QPA, or RACGP Standards-related requirements. This may cover backup processes, access controls, security checks, device management, and business continuity planning.
Why choose Techware for Best Practice support?
Your practice needs IT support that understands healthcare workflows, patient privacy, appointment pressure, and the need for minimal downtime. Techware provides practical support for medical teams using Best Practice Software across Australia. We focus on clear communication, careful setup, and fast issue resolution. Practices choose us for:
Software and infrastructure together
Most issues that look like Best Practice problems are actually network, workstation, or server problems. We diagnose and fix both sides of the equation, so you don’t get bounced between providers.
Support for Best Practice environments
We support the IT environment behind Best Practice Software products, covering workstations, servers, cloud access, on-premise setups, updates, user permissions, and connected systems.
Help with both software-related and infrastructure-related issues
Best Practice issues are often linked to networks, servers, devices, backups, certificates, or integrations. We investigate the wider IT setup, not just the visible error.
Remote and on-site support options
Many Best Practice issues can be handled remotely. On-site support may be available depending on your location and support agreement.
Clear communication with practice managers and staff
We explain issues in plain language, give practical next steps, and help your team understand what needs to happen.
Support before upgrades, migrations, or major changes
We can review your setup before Best Practice updates, hardware upgrades, cloud moves, new workstation rollouts, or system migrations.
Healthcare-focused security and backup support
We help practices strengthen access controls, backup processes, device security, remote access, and IT documentation that support privacy, security, and accreditation needs.
Support for New and Existing Best Practice Setups
We can help if your practice is starting with Best Practice, moving from another system, adding new workstations, upgrading hardware, or trying to fix ongoing performance issues.
New Practices
Opening a new practice? We plan and set up the IT environment needed to run Best Practice smoothly from day one — servers, workstations, network, backups, secure messaging, and the integrations that hook everything together.
Existing Practices
If your system has become slow, unstable, or hard to manage, we review your full setup, identify root causes, and recommend practical fixes — without over-engineering or surprise upgrade bills along the way.
Growing Practices
Adding doctors, rooms, users, devices, or new locations places extra pressure on your IT setup. We prepare your systems for growth — scaling capacity, securing access, and keeping performance steady as you expand.A knowledge base your team can actually use
Your staff shouldn’t need to raise a support ticket for every small issue. We can create or support internal knowledge base resources covering common tasks, simple fixes, and clear escalation steps for your practice. That means reception, nurses, and clinicians can resolve everyday Best Practice questions in seconds, without waiting on a callback or losing valuable clinic time.Login issue steps
Printer & scanner checks
Basic connection checks
Update preparation
Backup check process
New user setup
Remote access guides
When to contact IT
Best Practice support FAQs
Quick answers to the questions practice managers ask us most.
No. Techware is an independent IT support provider — not Best Practice Software. We support the IT environment used to run Best Practice. For software-specific bugs, your Bp licence covers vendor support directly. We handle everything around it: the servers, networks, workstations, backups, and the day-to-day issues that often turn out not to be a Bp problem at all.
Yes, Techware can help if Best Practice is running slowly. Slow performance can come from workstations, servers, networks, storage, backups, or configuration issues. We can investigate the cause and recommend a fix.
Yes. Techware supports Best Practice updates. We can help prepare your systems, check backups, support update work, and resolve technical issues linked to updates.
Yes, Techware can help practices planning to move from MedicalDirector or another system to Best Practice. We can support the IT planning, backup checks, workstation readiness, access setup, and technical work around the migration process.
Techware provides remote support for many Best Practice issues across Australia. On-site support may be available depending on your location and support agreement.
Yes. Techware can help with a new Best Practice setup. We can help plan and set up the IT systems needed for a new medical practice using Best Practice Software.